• Physical SIM cards are shipped to your door.

• eSIM is available for compatible devices (check your phone's specifications and ensure it's unlocked).

• For physical SIMs, keep your old SIM until the port is complete.

• Approve the port request from your current provider promptly.

• Once your old service stops, insert your Dream SIM and restart your phone.

Experience instant connectivity with Dream’s cutting-edge eSIM technology. Say goodbye to waiting for physical SIM cards - our eSIM service allows you to connect to our network immediately.

Whether you're using a smartphone, tablet, or other compatible smart devices, Dream's eSIM has you covered.

Plus, enjoy the flexibility of dual-SIM functionality by using an eSIM alongside a traditional physical SIM.

1. Visit our website and select your desired plan.

2. Complete the registration form and pay for your first month.

3. We'll ship your SIM card or provide eSIM activation instructions.

• No need to contact your old provider if your account is in good standing.

• Physical SIM ports can take up to 24-48 hours; eSIM ports are nearly instant.

• Ports are processed on weekdays until 3:00 PM EST.

You have the flexibility to keep your existing number or choose a new one. If your number contains an unlucky number that you would like to change, we will do so free of charge.

Once you sign up, your plan price is locked in for life. We're committed to long-term value for our customers.

Dream Mobile provides extensive coverage through our Canadian home network, with roaming access across Canada and in the United States and Mexico.

When you're within Dream's home-network coverage, your phone connects directly to the Dream network. When you travel outside our home-network areas, your service can automatically connect to an available partner network.

For plans that include Canada, U.S. and Mexico roaming, you can use your included voice, text and data allowances while travelling without needing to purchase a separate travel SIM.

You don't need to manually select a network in most cases. Your phone will normally connect automatically to an available Dream roaming partner.

Using your device's built-in tools:

• For Android: Go to Settings > Network & Internet > Data usage

• For iOS: Go to Settings > Cellular > Cellular Data Usage

These methods allow you to quickly and easily monitor your data usage without having to contact customer support.

We aim for prompt delivery, but if there's a significant delay, we'll refund you for the unused time upon request.

At Dream, we believe in complete transparency. You'll never encounter hidden fees or surprise charges that are not clearly disclosed in the “Our Extra Fees” section of our website.

We're proud to be contract-free. Stay with us for as long as you enjoy us.

We do not do credit checks, as we believe everyone deserves equal access to connectivity.

We do, however, have strict policies regarding non-payment for services, and we work closely with collections agencies to ensure that debts are paid.

Here are some common resolutions for the most frequent technical issues:

1. Restart your device: Turn it off completely, wait 30 seconds, then turn it back on.

2. Check for software updates: Go to Settings > System > Software Update to ensure your device is running the latest version.

3. Clear app cache: Go to Settings > Apps > Select the problematic app > Storage > Clear Cache.

4. Check your network connection: Toggle Airplane mode on and off, or reset your network settings.

5. Perform a soft reset: Press and hold the power button and volume down button simultaneously for about 10 seconds.

6. Free up storage space: Delete unnecessary files, apps, or media to improve performance.

7. Check for app conflicts: If issues started after installing a new app, try uninstalling it.

8. Boot into safe mode: This will help determine if a third-party app is causing issues.

If these steps don't resolve your issue, please contact our support team for further assistance.

Dream Mobile supports Wi-Fi Calling on compatible devices.

If Wi-Fi Calling isn't working:

1. Make sure Wi-Fi Calling is enabled in your phone's settings.

2. Confirm that your phone has a stable internet connection.

3. Restart your phone.

4. Turn Wi-Fi Calling off and back on.

5. If possible, try connecting to a different Wi-Fi network.

Some internet networks may restrict or interfere with Wi-Fi Calling. If you're still having trouble, contact Dream Mobile support at info@dreammobile.ca and we'll help troubleshoot the issue.

Our customer service team is ready to assist you Monday to Friday from 9:00 am to 4:00 pm EST.

info@dreammobile.ca

• International roaming is available at competitive rates.

• Some plans include roaming in the USA and/or Mexico.

• International calling charges vary by destination.

• Invoices for the above services are sent separately and can be paid through your customer portal.

• International text/SMS is included in your plan.

Dream Mobile supports most recent unlocked 4G LTE and 5G smartphones.

For eSIM, your device must support eSIM functionality and be carrier-unlocked. eSIM compatibility can vary by device model, region and where the phone was purchased.

Before signing up:

• Make sure your phone is unlocked.

• Check that your device supports the network bands used by Dream Mobile.

• For eSIM, confirm that your specific model supports eSIM.

If you're unsure whether your phone is compatible, contact us at info@dreammobile.ca and we'll be happy to help.

Once you purchase a Dream Mobile plan, we'll provide your eSIM activation instructions by email.

1. Make sure your phone is unlocked and connected to Wi-Fi.

2. Open your eSIM activation email on another device.

3. Scan the QR code with your phone.

4. Follow the on-screen instructions to install your Dream eSIM.

5. If you're transferring your existing number, keep your current SIM active until the port is complete.

6. Once your number has transferred, your Dream service will be ready to use.

If you need help at any point, contact us at info@dreammobile.ca

Dream Voicemail runs off the built-in voicemail menu, so there's no app or portal step.

From your Dream Mobile handset, press and hold the 1 key (or press the dedicated Voice Mail button if your phone has one). Your phone needs its Voice Mail Center number configured first; on most devices this populates automatically from the SIM.

Follow the prompts in the Voice Mail Menu to set your passcode.

To record your greeting: press and hold 1 to enter voicemail, press 3 for the "No answer greeting" menu, then press 1 to record a new message.

To retrieve messages later, use the same entry point: hold 1 or hit the Voice Mail button, then follow the menu.

If you have any difficulty, please email us directly at info@dreammobile.ca

Dream offers two convenient options for bill payment:

Personal online customer portal:

• Log in to your account.

Choose your payment method and follow the prompts.

Directly with our Support team at info@dreammobile.ca

Provide your account information and payment details

The representative will process your payment and provide a confirmation

If your phone is lost or stolen, take these steps immediately:

1. Email us at info@dreammobile.ca to temporarily suspend service to your missing device.

2. Activate the "Find My Device" feature (for Android) or "Find My iPhone" (for iOS) to locate, lock, or erase your device remotely.

3. Change passwords for all important accounts, especially those linked to your phone.

4. Contact your local police to file a report, providing them with your phone's IMEI number.

5. Notify your bank and credit card companies about the situation.

6. If you have phone insurance, contact your insurance provider to start the claim process.

7. Once you're certain the phone can't be recovered, contact Dream customer support to confirm that your device was lost or stolen and discuss options for a replacement device.

Remember, acting quickly is crucial to protect your personal information and prevent unauthorized use of your account.

We’re still developing this page - please email us if this hasn’t been filled out yet! Thank you :)